Return and Refund Policy

OUR GUARANTEE

EXCHANGE POLICY
Any order that has been shipped, falls within an Exchange category and is within the 48 hours limit from the date of delivery, and can be requested for exchange. It can be requested for Exchange in its original condition only. Exchange charge and Delivery charge will be applicable.

EXCHANGE POLICY FOR DAMAGED PRODUCTS
This can be done at any time. A FEED will be applicable for collection along with the Exchange Charge for Damaged Products as appropriated to the product.

REFUND POLICY
- Any order that has been shipped, falls within a returnable category and is within the 48 hours limit from the date of delivery, can be requested for return.

- If you don't like our product after receiving from courier, you can return the items at the same time to our courier representative before courier departure and in its original condition (Delivery charge is applicable).

- Any order that has been shipped, within the 48 hours limit from the date of delivery, can be requested for return in its original condition. A fee is applicable for refund as well as for the item delivery and a fee for the refund charge. *If more than one item then there's an applicable standard fee.

- If a client makes payment through credit/debit card on delivery, additional 7.25% of the refund order will be deducted from the refund amount.

- NOTE: YARASOUK will not issue refund in cash. All the refunds will be issued in the same mode of payment received.

REFUND POLICY FOR DAMAGED PRODUCTS
This can be done from the within 48 hours of the item being delivered. A fee charged for delivery and a fee charged for collection is applicable along with a damage refund charge.

CANCELLATION POLICY
- We believe in client, therefore, if a client wants to cancel an order, it is allowed in the conditions below:

- Clients can cancel their order within 2 hours and refunds will be made back to the payment solution used initially by the customer.

- Refunds will be made onto the original mode of payment and will be processed within 7 business days.

- Cash on Delivery -

- There are no charges if the client contacts us before product is shipped.

- If a client wants to cancel the order at the time of delivery, a shipping charge applicable.

- Payment Via Debit/Credit Card –

- If there's prior order cancellation request by the client via telephone or email before product is shipped, in this case, we do not charge the client any applicable fee. But if the client already initiated payment via a credit card company, we shall not be responsible for any of such charges directly or indirectly.

- If a client has requested to cancel the order during a delivery transit, there will be an applicable charge. And also, if there's any charge initiate by the client's credit card company, we or any our team member shall not be responsible for these charges directly or indirectly.

- NOTE - Products once sold / accepted can not be considered in clauses referenced above. Generally, the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc.

Order Policy
- YARASOUK has the right to cancel any order for any reason. (Reasons can be out of stock, remote area, wrong contact number, wrong address, etc…)

- We do not keep any order pending for more the 3 working days, after that we shall manually cancel the order.